Warranty & RMA Policy

Every processed unit — all Pratika inventory is Grade A+ — includes a 45-day functional warranty from the date of delivery, covering functional defects in the unit itself.

Damaged stock and lots explicitly sold as-is are sold without warranty, as disclosed at the time of sale. Cosmetic wear consistent with the unit's stated grade is not a defect.

If a processed unit fails functionally within the 45-day window, submit an RMA request to our after-sales team with the following:

• IMEI
• Invoice number
• Model
• Description of the defect
• Device value

Our team reviews every claim individually. Depending on the case, we issue either a repair credit toward a future order, or a full unit replacement.

To file an RMA or ask about warranty coverage, reach our after-sales team at: